Creating memorable customer experiences delivers customer loyalty and ultimately growth. Good customer experience takes time to create and build but can be destroyed very quickly by bad experience, particularly in today’s digital age. A lot of focus is placed upon efficient operations and product and service but;
- Are your sales and channels delivering memorable customer experience?
- Do your dealers and distributors deliver a customer experience that supports your brand?
- Are your dealers or sales people capable of delivering the experience your clients expect?
- Do your sales systems and processes support the customer experience?
With a focus on the customer interface with internal and external sales, Where Now Consulting have extensive experience in helping clients develop and improve the customer experience delivered by sales teams, channel partners and alliances. Our services include;
- Review of the customer experience at the key sales touch points
- Review of existing sales and channel management processes
- Consultancy and advice on potential areas of improvement
- Support and project management for the implementation of new sales processes or systems to improve the customer experience
- Development of customer experience measures as part of the sales and channel management process